OnePlus has released a statement on the “phantom touch” issues that have been reported on the OnePlus 7 Pro, claiming that it plans to release an update in the coming weeks to resolve the problem. The specific problem happens when the screen registers input when it hasn’t been touched, causing the phone to appear as if it’s being controlled by someone other than you. The issue has mostly occurred when using the CPU-Z app, though some reports have seen it happen elsewhere in the system. Turning off the phone’s NFC radio appears to be a temporary, if less than ideal, fix until OnePlus officially patches it.
OnePlus claims that this is not a hardware issue; it is a software issue.
In addition, OnePlus says it is aware of “limited reports” of other touchscreen issues, including a lack of touch response at the screen’s corners. The company says it will release an update to fix this problem, too, but it did not elaborate on when that will be available.
The OnePlus 7 Pro is one of the most impressive phones released this year, with excellent performance, a high refresh rate screen, and a price tag that’s hundreds of dollars less than comparable devices. But all of those things mean little if you’ve bought the phone and the touchscreen isn’t working as it should. It’s in OnePlus’ best interest to get these problems fixed as soon as possible.
Official statements from OnePlus can be read below;
We have received limited reports from users describing their encounter of the “phantom taps” experience. Our team has worked hard to identify these cases, and we will release a firmware update in the upcoming weeks.
Other touchscreen problems:
OnePlus is aware of limited reports of this issue, and we will be issuing a software update to resolve it.
Hence this can happen in new smartphones with some new upgrades. So OnePlus users need not to worry as OnePlus has acknowledged the issue and right now, they are addressing it. The fix will come within a week or so.
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